Payments/Shipping

If any of the information below is unclear or does not relate to your situation, contact us and we’ll sort it.

Shipping

The buyer is solely reliable for the accurateness of the data provided to Teeluxe.

Goods are shipped by Teeluxe. You may request to expedite your order and agree to pay for a premium postal or courier service. This must be agreed in writing via email prior to goods being dispatched.

Teeluxe will endeavour to process your order within 1-3 business days after the binding contract is formed. You will be notified of the status of your order as soon as the payment has been received and the goods are dispatched.

Shipping and delivery times vary depending on the carrier selected. Teeluxe does not guarantee any delivery times, however, can provide the following estimates, to be considered as a guideline:

Australian Deliveries (Australian Parcel Post)

Approximately 1-2 business days delivery time. Remote locations may take up to 5 days to deliver

International Deliveries (International Airmail)

Approximately 3-7 business days delivery time.

In the unlikely event your package does not arrive after 30 business days, we will take action to trace the delivery, and if deemed lost, Teeluxe will gladly arrange for replacement of the good(s) with another comparable product(s).

We at Teeluxe will not be held responsible for any delay or failure to comply with our contractual obligations with the conditions described in these terms and conditions, if the delay or failure of delivery has arisen from circumstances or causes beyond our reasonable control.

Postage Charges – Australia

Postage and Shipping for our products is charged at a flat rate of AU$5.00 to anywhere in Australia.

You may change our delivery instructions on request; e.g. leave parcel at the back door; however we will not take responsibility if you do not receive it for any reason nor can we track the postal progress of the parcel.

Postage Charges – International

Postage and Shipping for most of our products are charged at a flat rate of AU$15.00 to anywhere in the world up to a weight of 2kg. If you order weighs over 2kg we will contact you regarding the cost of delivery.

Security

For credit card transactions, Teeluxe adds security by using Secure Sockets Layer (SSL, 128 bit encryption) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on Teeluxe’s website is the safest kind of transaction possible with a credit card.

Payments

All prices are in Australian Dollars (AUD) and for purchases made in Australia include Australian GST (Goods and Services Tax).

Teeluxe reserves the right to amend prices on the site at any time. Despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price. The shipping and delivery charge are displayed either on the checkout page or on the Shopping Cart navigation panel once you have nominated a delivery location.

Import/export Information

Teeluxe has no restrictions on the amount of goods that can be exported from Australia.

However, when ordering goods from Teeluxe for overseas deliveries you may be subject to import duties and/or taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance are considered outside of our control and Teeluxe cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office. When ordering from Teeluxe you are considered the importer and are therefore responsible to comply with all laws and regulations of the country into which you are receiving the goods.